Incident Investigation
Providing third party, unbiased, objective and in-depth incident investigations on site or remotely, fitting the needs and legislative requirements for the client.
When something goes wrong — whether it’s a near miss, safety breach, environmental event, or serious incident — you need more than just answers. You need clarity, accountability, and solutions that prevent recurrence. That’s where we step in!
We offer third-party, unbiased, and highly professional incident investigation services across the mining, construction, energy, and industrial sectors. Our team works swiftly and discreetly, on-site or remotely, using proven methodologies to uncover root causes and drive continuous improvement.
Why Prompt, Independent Investigations Matter
Delays in incident response increase the risk of recurrence and compromise evidence integrity. Independent investigations reduce bias, ensure compliance, and improve transparency with regulators, stakeholders, and your workforce.
At Jarah, we combine scientific reasoning, practical experience, and human factors analysis to support your organisation in understanding what happened, why it happened, and what must change.
Our Investigation Capabilities
- Independent Incident Reviews: Objective, third-party investigations that ensure accountability without internal bias.
- Proven Methodologies : We apply a suite of industry-recognised models including:
- Root Cause Analysis (RCA)
- ICAM (Incident Cause Analysis Method)
- Bowtie & Swiss Cheese Models
- Human and Organisational Factors (HOF) evaluation
- Flexible Investigation Tools: We can work with your existing systems or provide our own structured templates and toolkits. For complex or sensitive situations, we also offer custom-designed investigation frameworks.
- Detailed Reporting & Recommendations: Comprehensive reports tailored to:
- Company Boards & Executive Teams
- Operational Management
- Site-based personnel
- Regulatory compliance and review
- Action-Oriented Outcomes: Our deliverables include clear, practical action plans, corrective recommendations, and timelines to help your organisation close the loop and drive meaningful change.
You can expect:
- Skilled and experienced incident investigators with operational and statutory expertise.
- Supportive collaboration with your internal team and/or worker representatives.
- Discreet handling of sensitive matters with full confidentiality and data protection.
- Scalable support — from major incidents to minor near misses.
- Rapid deployment across Queensland and Australia-wide.
Incident & LPP Investigations
When an incident occurs, a prompt, thorough and impartial investigation is critical—for worker safety, for legal compliance, and for learning that prevents future harm.
Jarah provides specialist WHS investigations, including Legal Professional Privilege (LPP) investigations, to give your organisation clarity and confidence at every step.
Our capability
- Expert WHS focus – our investigators understand complex safety legislation, industry-specific hazards and operational realities.
- LPP protection – when engaged under LPP arrangements, our findings can be subject to legal professional privilege, helping you manage regulatory exposure and legal risk.
- Independent & unbiased – we deliver objective fact-finding, ensuring credibility with regulators, insurers and internal stakeholders.
Our approach
- Immediate Response & Safety Controls – rapid engagement to secure the scene and prevent further risk.
- Evidence Collection & Analysis – systematic gathering of physical evidence, documents and witness statements.
- Root Cause Identification – robust methodologies to uncover underlying causes, not just surface issues.
- Actionable Recommendations – practical, prioritised measures to address contributing factors and improve WHS systems.
- Comprehensive Reporting – clear, defensible documentation ready for board review, legal counsel or regulator submission.
Benefits
- Meet obligations under the applicable legislation
- Minimise downtime and disruption through efficient, targeted investigations.
- Strengthen your overall safety culture and continuous improvement programs.
To view a range of incident investigation work that we have provided our clients, please see our Client Projects Listing A-Z.